by Dawn Baird | 26 Jul 10 | business, customer service, marketing, technology
The web is a big place. It’s full of porn, and social networking sites, people flogging all manner of dubious health products and even more dubious information on how to be happy. Much of it is pretty useless. How do we sift through the dregs to find the...
by Allen Baird PhD | 19 Apr 10 | customer service
I’ve blogged before about the difference in customer service mindset between ourselves and our American cousins, coming out in favour of yankee doodle dandy every time. In a later blog, I speculated that a cause of this difference in customer care lies in our...
by Dawn Baird | 31 Mar 10 | business, customer service
Recently I attended an FSB How to Get Paid on Time seminar and it got me thinking. What do we do to ensure we get paid on time? The following ideas provide a great place to start: Do you have written Terms and Conditions? Are they explained in detail to each new...
by Dawn Baird | 24 Mar 10 | customer service
The venue is crucial, whether you’re a Training Business, a Freelance Trainer, an Associate or a Conference Speaker. It doesn’t really matter whether you’re hiring a room yourself or just making use of it to deliver for someone else. If you’re...
by Allen Baird PhD | 22 Mar 10 | business, customer service, news and events
Recent research confirms that customer loyalty is more a result of how customers feel about doing business with you, rather than what they think about your products or services in a detached way. Businesses that provide satisfying service gain their customers’ loyalty...
by Dawn Baird | 15 Mar 10 | blogging, business, communication, customer service, entrepreneurship, marketing, networking, social media, social networking, technology
The Big List is a collection of useful web tools and resources, particularly for those who’re adopting social media tools for business, but feel like they may just have walked into a maze! It will contain short descriptions of each tool and suggestions of how...
